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Cancellation Policy

1. Services & Booking. Online Booking Required: All services must be scheduled in advance through our online booking system. Waiver & Intake Form: A signed waiver and intake form are required prior to your first session. Returning clients may be asked to update forms if there are health changes. Age Guidelines: Graith Healing Spa welcomes guests of all ages however some services may have minimum age requirements or need parental consent. Please speak with our Spa Team to learn more about age guidelines and specific requirements for each service. We’re happy to help you choose safe and appropriate options for you or your family. Right to Refuse Service: We reserve the right to decline service if we believe it may be unsafe for you or others. 2. Payment & Packages Payment at Booking: All sessions, packages, and passes must be paid in full at the time of booking. Memberships: Require a 3-month minimum commitment. Billed monthly and renew automatically unless canceled before the next billing cycle. No rollover of unused hours. Sessions may be shared with approved family members or friends. Session Packs: Must be used within 30 days of purchase. No extensions or rollovers. 3. Cancellations & Rescheduling 24-Hour Notice Required: Sessions canceled or rescheduled with less than 24 hours’ notice will be forfeited (or charged a $50 late-cancellation fee for members). No-Shows: Missed appointments are charged in full. Emergencies: Please call us if unavoidable circumstances arise, we will do our best to accommodate you. 4. Refunds & Transfers: All Sales Final: Sessions, packages, passes, and memberships are non-refundable. Transfers: Memberships and packages are non-transferable except where family sharing is allowed. Medical Exceptions: With a physician’s note, we may issue a prorated credit for unused services. 5. Check-In & Late Arrivals: Arrival Time: Please arrive at least 10 minutes early for check-in and preparation. Late Arrivals: Sessions will end at the scheduled time to respect the next guest. Arrivals more than 15 minutes late may be considered a no-show. Full Terms and Conditions https://www.graithhealingspa.com/terms-conditions

Contact Details

• 305 W Spring Creek Pkwy, Plano, TX 75023, United States

  (469) 289-2747

  info@graithhealingspa.com